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Guest Relations Manager | NH Collection Brussels Grand Sablon
As Guest Relations Manager you strive to make every guest "Feel the Extraordianary". In this position, providing an excellent service experience for every guest is central, whereby personal contact with hotel guests is essential. You will work closely with all departments in the hotel. Moreover, you help develop an extensive program for VIP guests, where you have a natural "drive" to surprise guests. You participate in checking and complying with the Quality Standards set within the NH Hotel Group. You are responsible for resolving complaints, responding to all questions and requests that guests might have and you respond to all online reviews that guests post about the hotel.
Who are you?
- Your goal is to make every guest "Feel the Extraordinary"
- You are a natural host and have a big Heart for Hospitality
- You are always one step ahead, and you love to exceed the guests' expectations. "No" is not an option for you;
- You get energized by interacting with colleagues and guests from different cultures, you have a positive mindset and an eye for detail;
- You speak and write English fluently and good knowledge of French. Any other language is considered a plus
What do we offer?
In this position you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe.
We understand that people make the difference, and this is conveyed in our excellent working conditions:
- People University: excellent training & (international) development opportunities.
- Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide!
- Explore the Minor Hotels brands and enjoy our hotels world-wide with our special employee rate.
- Invite your friends and family for city trips in all our hotels worldwide and receive 30% discount on our restaurants and bars! They can also book their next city trip with you Friends & Family code.
- Enjoy specials discounts on a variety of (web) shops and leisure activities on our employee benefits portal.
Are you looking for a new challenge? Apply now!
Minor Hotels is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.