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Front Office Supervisor | Fulltime | NH Capelle
In NH Capelle most of our guests stay for business reasons. In the weekends we welcome mostly leisure guests. We have 105 guest rooms, and we accommodate meeting and events up to 250 guests. In addition, our guests can enjoy a perfect meal on our terrace or in the restaurant. This versatility results in a team who understand flexibility like no other. We are one team, and we help each other wherever we can. We are welcoming a lot of returning guests and our aim is to makes sure our guests feel at home. And to do so, we are more than happy to go the extra mile.
''Our aim is to make the guests feel like it's their second home. We provide hospitality with love, care and excellent service to our guests!'' - Nazhira, Receptionist
What will we offer you?
- Free online & offline training organized by our own University.
- End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
- Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
- Team building events, trips and holiday parties.
- The opportunity to grow within our company worldwide.
- Salary based on your experiences starting from Horeca CLA scale 6.
What’s in it for us?
- Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
- You are a ‘Natural Host’ and have some years’ experience as a receptionist. Experience as Desk Manager/Shift Leader/Supervisor is an advantage;
- You are good at setting priorities, you have a good command of the Dutch and English language, you are accurate, and knowledge of computer systems is a plus;
- You enjoy variety in your work and working hours and working in a team gives you energy.
A day in the life of a Front Office Supervisor
06:45 You arrive, in uniform, with a cup of coffee or tea in the back office. Your colleague from the night shift takes care of the handover.
07:00 You start your checklist, and, in the meantime, you keep an eye on your colleagues at the desk and support where necessary.
08:00 You have checked today's arrivals and communicated the details to the other departments.
10:00 In the absence of your manager, you attend the morning meeting. After the meeting you go back to the front office and in between the phone calls, you also process the incoming emails and work your way through the 'morning rush'.
12:00 Enjoy your lunch with colleagues from other departments.
13:00 You check whether there are still guests pending to check out and continue with your checklist until all is done.
14:00 You make sure the handover is updated for the evening shift.
14:45 The evening shift has arrived, and you make sure they know everything they need to know to begin their shift.
15:00 Time to go home!
Are you the one we are looking for? Apply now!
NH Hotel Group, by Minor Hotels is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.