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Front Office Supervisor | Fulltime | NH Utrecht
Our hotel is perfectly located; next to the Central Station, Beatrix theater and the Jaarbeurs. Our guests can walk straight through the shopping center Hoog Catharijne into the city center. Our hotel is the largest hotel in Utrecht and we have a nice mix of business and leisure guests. During the week we welcome many conference-, meeting- and trade fair guests. In the weekend we mainly welcome guests who enjoy leisure activities. In short, every day is full of surprises. New colleagues are instantly welcomed into our team, and we have welcomed many colleagues from other NH hotels for the next step in their career. We often work together with our cluster hotel NH Centre Utrecht (Janskerkhof) and it could happen that you are also scheduled to work there occasionally. Another opportunity to broaden your horizon, isn't that great?
''My team feels like family to me." - Reinout, Banqueting Employee & Organizer
What will we offer you?
- Free online & offline training organized by our own University.
- End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
- Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
- Team building events, trips and holiday parties.
- The opportunity to grow within our company worldwide.
- Salary based on your experiences starting from Horeca CLA scale 6.
What's in it for us?
- Helping guests puts a big smile on your face. The 'always a pleasure' mentality is second nature for you, and you are happy go the extra mile for our guests;
- You are a 'Natural Host' and have some years' experience as a receptionist. Experience as Desk Manager/Shift Leader/Supervisor is an advantage;
- You are good at setting priorities, you have a good command of the Dutch and English language, you are accurate, and knowledge of computer systems is a plus;
- You enjoy variety in your work and working hours and working in a team gives you energy.
A day in the life of a Front Office Supervisor
06:45 You arrive, in uniform, with a cup of coffee or tea in the back office. Your colleague from the night shift takes care of the handover.
07:00 You start your checklist, and, in the meantime, you keep an eye on your colleagues at the desk and support where necessary.
08:00 You have checked today's arrivals and communicated the details to the other departments.
10:00 In the absence of your manager, you attend the morning meeting. After the meeting you go back to the front office and in between the phone calls, you also process the incoming emails and work your way through the 'morning rush'.
12:00 Enjoy your lunch with colleagues from other departments.
13:00 You check whether there are still guests pending to check out and continue with your checklist until all is done.
14:00 You make sure the handover is updated for the evening shift.
14:45 The evening shift has arrived, and you make sure they know everything they need to know to begin their shift.
15:00 Time to go home!
Are you the one we are looking for? Apply now!
NH Hotel Group, by Minor Hotels is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.