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Guest Relations Employee | Fulltime | nhow Amsterdam RAI
Are you the Guest Relations Employee who has a passion for people, an immaculate eye for detail, and who enjoys the vibrant atmospheres of nhow Amsterdam RAI, ‘the cultures hub’?
social hub. design hotel. the place to be.
nhow Amsterdam RAI is a social and multicultural hub for globetrotters, business travelers, and Amsterdam locals. The iconic building, facing the various wind directions, symbolizes the melting pot the city of Amsterdam has always been and continues to be. The impressive 91-metre-tall building is located in the Zuidas district, right next to the RAI Amsterdam Convention Centre, offering its guests a dynamic headquarter and home base.
For this iconic social hub, we are looking for a catalyst with an inquisitive personality, who is ready to take part in a dynamic design hotel. Every chain of events starts with you, the catalyst. You create the perfect mix of different elements that crafts an amazing outcome for our guests.
What’s in it for you?
- Free online & offline training organized by our own University;
- End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR);
- Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops;
- Travel allowance of €0.23 per km, up to 30 km distance from work each way;
- Welcome @ Work; dine, spend the night, and have breakfast in your own hotel for 2;
- Team building events, trips and holiday parties;
- The opportunity to grow within our company worldwide;
- Salary based on your experiences, as per Horeca CLA scale 4, ranging between €2.234 – €2.617.
What’s in it for us?
- You have worked in a busy customer-service environment;
- You naturally want to connect with people, get to know our guests, and adapt the service to them
- You have an experience working with guests from different cultures, preferably in travel & tourism
- You are organized, spontaneous, and have an eye for detail;
- You have a proven track of working independently
- You have ideas and you are not afraid turning them into reality
- You need to be able to speak and write well in English; we are excited if you bring another language along.
What are you going to do?
Guest Relations department is a part of Reception. The difference between the receptionist and the guest relations is, that you will be taking extra care of the guests. Several examples are that you will be placing in-room amenities, meeting and talking to our VIPs, setting up surprises for guest in the rooms, keeping an eye on guest reviews and overall quality scores, you will be keeping your hotel colleagues up to date with what's going on, and much more.
The team is bubbly, creative, and international. Good to keep in mind that the shifts start either at 8, 10, or 13 and you will be sometimes working in weekends.
A day in the life of a Guest Relations colleague
08:00 You arrive, in uniform, with a cup of coffee in the back office. You check the VIPs arriving that day, read the reports from yesterday, and plan the day
09:00 Prepare VIP amenities, cards, balloons, cakes, etc.
10:00 Catch up with the emails and guests' requests and get back to those
12:00 Enjoy your lunch with colleagues from other departments.
13:00 You support your reception colleagues at the reception and in the lobby by connecting with guests, helping with luggage, or check in/out
14:00 Help guests with recommendations for what to do and where to go in Amsterdam
14:45 Prepare the VIP cards for the following day, check the planning for the following day and handover to your colleague
16:00 Time to go home!
Are you looking for a new challenge? Apply n(h)ow!
NH Hotel Group, by Minor Hotels is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.